AI Ticket TriageSupport workspace
Submit a ticket
Production API
Back to home

Agent workspace

Support triage queue

Filter the queue and inspect complete ticket details while preserving the original AI decision.

Sign in through Cognito managed login and MFA. Authentication tokens remain only in this page’s memory.

Sign in with Cognito

Temporary migration fallback: enter the legacy Agent Token. It is held only in memory and is never stored or logged.

Matching0
P1 urgent0
Human review0
Closed0

Ticket details

Not available

Full ticket ID
Customer email
Created
Updated
Updated by
Current category
Current priority
Current status
Confidence
Original AI category
Original AI priority
Blocked by guardrail

Original ticket

Summary

Suggested reply

Reasoning

Review reason

Update ticket

Changes remain a draft until you select Save changes. AI-generated fields are read-only.